Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What materials are used in William Henry products?
We specialize in using rare and exotic materials including fossilized dinosaur bone, meteorite, hand-forged Damascus steel, and ethically sourced hardwoods, paired with precious metals and gemstones.
How long does shipping take for my order?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by destination and customs processing.
Do you offer a warranty on your jewelry and accessories?
Yes, every William Henry piece is covered by a limited lifetime warranty against manufacturing defects to ensure your heirloom-quality investment lasts for generations.
What is your return and exchange policy?
We offer a 30-day return policy for items in original, unworn condition. Please note that custom-engraved or bespoke pieces are final sale and cannot be returned.
How should I care for my William Henry piece?
We recommend cleaning your items with a soft polishing cloth and avoiding harsh chemicals or ultrasonic cleaners, especially for pieces featuring organic materials like wood or bone.
Can I request a custom engraving?
Many of our pocket knives, pens, and jewelry items can be personalized with custom laser engraving. You can select this option directly on the product page before adding the item to your cart.