Returns & Exchanges
At William Henry, we stand behind the craftsmanship of our unique pieces and offer a 30-day return window for items in original, unworn condition. We are committed to ensuring your complete satisfaction with every functional work of art you purchase.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your item in its original presentation box and shipping carton, ensuring all certificates of authenticity and accessories are included.
Label and Ship
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our artisans inspect the returned item for quality assurance, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing